The Technical Support Specialist Pathway trains individuals to configure, maintain, and troubleshoot computer systems, networks, software, and devices while providing effective technical support.
Enroll in this learning track and beging your journey to improving your skills.
Introductory module for the Cybersecurity Work Role Pathways
ln this module, you will learn about the basics of information technology. You will learn about the inner and outer workings of computers, troubleshooting, and how to be a professional in the IT field.
This module provides an overview of the cybersecurity field and its related concepts. An introduction to cybersecurity terminology, best practices, principles and standards, planning and management of cybersecurity functions and assets are included.
This course discusses the foundations of computer networks. You will learn about the network architecture including the OSI model and the layering concept. The TCP/IP protocol stack layers will be discussed.
ln this module, you will learn the basics of information security. You will gain the ability to apply cybersecurity and privacy principles in the work setting and conduct vulnerability scans.
ln this module, you will dig in to what cyber threats are by taking on the role of a threat actor.
This module will increase your knowledge of risk assessment methodologies and of Cybersecurity practices in the Risk Management Framework.
This module introduces the fundamentals of ITIL (Information Technology Infrastructure Library), the most widely adopted framework for IT service management (ITSM). Learners will investigate what ITIL is, why it matters, how it helps organizations.
Certification, Badge and Placement.
